"Excellence in Healthcare - Defining, Delivering and Demonstrating"
Wednesday, June 6 | Holiday Inn Presidential, Little Rock
Featured Keynote
David Fox, The Becker's Hospital Review's 2009 CEO of the Year at Advocate Good Samaritan Hospital, Downer's Grove Illinois,
2010 Baldrige Award for Performance Excellence Recipient and 100 Top Hospital by Thomson Reuters (2009 & 2011)
In 2004, AdvocateGoodSamaritanHospital launched an organizational transformation initiative called “Moving from Good to Great.” At the heart of this strategy was an intention to become “the best place for physicians to practice, associates to work and patients to receive care.” Good Samaritan’s organization-wide commitment to pursue performance excellence has led to numerous breakthroughs in clinical and service outcomes and ultimately its selection as the 12th healthcare recipient of a Malcolm Baldrige National Quality Award in 2010. Many of the approaches that have contributed to Good Samaritan’s successful journey can be applied to any organization seeking to achieve breakthroughs in performance. In this presentation, President David Fox, Becker’s Hospital Review CEO of the Year (2009), will share these critical strategies and the power synergies required to transform and achieve sustainable success.
Afternoon Session
”Improve Patient Care, Safety and Satisfaction While Reducing Costs”
Dr. Ian Wedgwood, SBTI, Dallas, Texas
Within this presentation you will learn to:
Begin with the end: Recognize the necessary steps in developing a performance improvement program that will take you where you really want to go (clearly written objectives to help define the outcome)
Define the Real problems: Become aware of the persistent and common gaps in performance and quality present in most healthcare organizations (cost, time, and value)
Seek Rapid Profitability: How to quickly transform these gaps into significant, sustainable rewards (less cost, less time, greater value)
Learn How to Change: Have a sense of the roadmap you will need that will help you accomplish your organization’s goals
Manage Knowledge: Become aware of the true value of your resources who are made competent in problem solving metholodgies (skills vs. tools)
Allow Innovation: Recognize that in order to make true transformational change, you must work from a base of stability (the strength behind a process standardization program)
Cost is $50 and includes lunch. Applicants and examiners to the program registration cost is $25. 4.5 CPHQ continuing education hours are pending approval by the National Association for Healthcare Quality.
June 21, 2012 | 9 a.m. - 11:30 a.m. | Arkansas State Chamber of Commerce
Discover how to create a high-performing work environment
Learn how to develop motivated employees who do their best for the benefit of customers and the success of your organizatin
Receive approaches that will help you provide the support needed to produce an engaged workforce
Seminar will be led by Marcia Cook, Certified Business Coach; Certified Manager of Quality/Organizational Excellence. Cost is $25 per person and includes training materials. To register for the seminar, click on 2012 Governors Quality Award Business Seminar.doc.
The Governor’s Quality Award program provides opportunities for all organizations in the state to measure their progress in the journey of performance excellence. The award is to be used by businesses, government agencies, schools, churches and all kinds of organizations, including for-profit, not-for-profit, small, large, growing, mature, etc. – in short, any organization interested in improving quality, productivity and financial effectiveness.
Organizations who apply to the program answer questions within the Criteria for Performance Excellence to produce an application. Volunteer professionals from organizations across the state are trained as examiners who assess the application, conduct site visits and produce a feedback report. The feedback report tells an organization their strengths and opportunities for improvement using the Criteria as a benchmark. From leadership to results, the process gives an organization insight to where they are in total quality management
Applications for 2012 will be accepted January 1 through the April 2. Training for applicants in proces mapping and using performance data will be offered at a reduce rate to applicants. Applicants may attend industry-specific, regional training seminars in manufacturing, business and healthcare at no additional charge. Applicants may also send representatives to the 2012 Benchmark Tours.
Governor Mike Beebe; Claire Bailey, Director; Dan Frith, Quality Manager
Arkansas Department of Information Systems
Doug Weeks, Senior Vice President and Russ Harrington, President & CEO of Baptist Health; Governor Mike Beebe; Greg Crain, Vice President for Patient Services
Baptist Health Rehabilitation Institute
Arkansas Department of Information Systems and Baptist Health Rehabilitation Institute, both of Little Rock, received the Governor's Award for Performance Excellence October 17 at the Peabody Hotel in Little Rock. Governor Mike Beebe presented the awards to DIS and BRI along with 21 other award recipients from across Arkansas at the Award Celebration.
Governor's Quality Award Celebration Video, October 17, 2011
Produced by Tyler Cobb with Martin-Wilbourn Partners LLC
For additional resources on using the Baldrige Criteria for Performance Excellence for self-assessment, visit http://www.baldrigepe.org/brl.
Tyson Food Safety and Research Laboratory
2010 Governor's Award for Performance Excellence Recipient
Tyson Food Safety and Research Laboratory in Springdale was presented the Governor's Award for Performance Excellence by Maria Haley, Executive Director of the Arkansas Economic Development Commission Monday evening, November 15, 2010 at the Awards Celebration held at the Peabody Hotel in Little Rock. The Food Safety and Research Laboratory is an internal service organization of Tyson Foods, Inc. located on the Tyson campus in Springdale. This laboratory provides chemical, microbiological and serological testing services in addition to Field and Research services to aid in the production and food safety iniatives of Tyson Foods. This laboratory is registered ISO 9001:2000 and is ISO 17025 acrredited to support its efforts to be a state of the art laboratory facility and business group.
Mission
To promote, educate and recognize Arkansas organizations committed to performance excellence.
Vision
To contribute to the success of Arkansas organizations and the communities they serve.
For additional resources on using the Baldrige Criteria for Performance Excellence for self-assessment, visit http://www.baldrigepe.org/brl.
