Using your organization's Key Business Factors (KBF), begin writing an application for award or a self-assessment that make idenitfies the linkage between the KBFs and Leadership, Strategic Planning, Customer Focus, Measurement, Analysis and Knowledge Management, Workforce Focus, and Operations Focus. The class will use the Criteria for Performance Excellence as a framework.  To register for this workshop, click on Applicant Training II Registration Form.  Deadline to register is January 14, 2012.