There are some critical changes in top management’s role in the new ISO 9001:2015 that you should know. Learn how you can use your expanded responsibilities to ensure a successful Quality Management System.
Leadership
- Understand where the designated responsibilities for Top Management are located in ISO 9001:2015
- Recognize the changes in Clause 5 that impact Top Management’s responsibilities.
- Comprehend the expectations for Top Management i the routine Management Review (Clause 9.3)
Organizational Context
- Identify the relationship between the organization context in Clause 4 and the organization’s strategy.
- Understand the needs and expectations of “interested parties.”
- Leverage the Baldrige Framework for Excellence resources to describe the organizational context.
Risk-Based Thinking
- Understand how risk-based thinking impacts ISO 9001:2015.
- Define the relationship between the organization context and risk-based thinking in Clause 6.1.
- Prioritize risks and opportunities to allow focus on the most important.
- Learn to describe four different approaches to address risks.
Monitoring and Evaluating Results
- Connect the relationship between processes and results
- Understand how to monitor results of processes.
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